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ExchangeDefender PRO
Best-in-class email security and continuity.
Email Encryption
Send sensitive data safely and compliantly.
Always-on Inbox
Keep working even when email goes down.
Web File Sharing
Share files securely with full control.
Live Archive Backup
Hands‑free backup and instant recovery.
Spearphish Defense
Train and protect against targeted threats.
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Help That Fits Your Role
Focused answers and walkthroughs for every type of user.
Your hub for provisioning, managing, and supporting clients.
- Setting up new clients & domains
- Licensing & provisioning automation
- Branding & white labeling ExchangeDefender
- Reporting tools & analytics
- Integrations with PSA/RMM tools
- Troubleshooting common issues
Manage users, security settings, and system-wide configurations.
- Adding/removing users & groups
- Enabling email continuity (Inbox)
- Setting up encryption, archiving, and compliance policies
- Managing domain security settings
- Viewing audit logs & reports
- Whitelisting trusted senders
Need help using your services? Start here.
- How to log in & access your portal
- Using Inbox for email continuity
- Marking trusted senders & managing spam
- Reporting phishing or email abuse
- Retrieving archived emails
- Securely sending encrypted messages
Frequently
asked
questions
Users frequently need help navigating and customizing spam filtering—adding trusted senders, whitelists, bypass addresses, and releasing quarantined messages.
Since continuity is vital, many ask how to configure LiveArchive to access emails if primary mail servers go down.
On-demand secure email delivery is often a priority, especially for compliance—making email encryption setup a common query.
With widespread use of Outlook and M365, guides such as Autodiscover configuration, mobile sync (iOS/Android), and deployment are in high demand.
Technical users often need support for isolating delivery problems, configuring DNS, analyzing SMTP headers, and handling error codes.
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