Documentation – ExchangeDefender Blog

August 14, 2014

What the VP of Development does at ExchangeDefender

Here at ExchangeDefender we have a wide range of products and service offerings. With close to seven years with ExchangeDefender, I’ve designed and written a majority of the software that is offered as a part of continuously growing platform. This includes several of our key systems such as: Encryption, Compliance Archive, Web Sharing, LocalCloud and even our service ordering & account provisioning! The only areas that I don’t touch directly are mobile applications, we have additional developers who designs and tackles any issues that may arise on our mobile platforms.

Throughout the course of the day I find myself working on various bugs and communicating with our team to ensure that bugs and new feature requests are considered and placed within our internal development pipeline. Recently I’ve been going through our old documentation and working on updating that with fresh information detailing step, by step how to use our products.

Keep in mind that it takes a while to develop and test fixes to assure they don’t introduce other problems. There are no quick fixes or features, everything we implement needs to work well across web, desktop and mobile devices and our support staff needs to be trained and alerted of these upcoming features.  So if you have a bug or feature request that is absolutely something that we must fix and/or implement, we would love to hear about it! However, due to my schedule and workload I’m typically a very hard person to reach. So first open a ticket in our portal, our highly trained technicians will review your ticket and possibly collect further information. After which, they will then escalate the ticket into a bug or feature request. Once in this section, it will be reviewed every Friday to see just how we can make our services even better!

Here at ExchangeDefender we want to help you fill your services portfolio with everything your client needs to operate their business successfully. We strive every day to be the absolute best for all of your service needs. So please (I cannot stress this enough) if you think we are falling short due to a software glitch or missing feature, let us know!


May 21, 2013

ExchangeDefender Service Provider Portal

Filed under: Documentation, ExchangeDefender, How To — vlad @ 1:16 pm

What is it?

For the most part, the majority of ExchangeDefender services are ordered within the OwnWebNow support portal at https://support.ownwebnow.com. However, ExchangeDefender for Service Providers portal (or ExchangeDefender SP for short,) is where you, the partner, will order and manage the ExchangeDefender service for your clients. The ExchangeDefender SP portal is designed for IT Solution Providers that want to offer their own ExchangeDefender service under their own brand–including color templates and logo uploads.

How do I order it?

To order an ExchangeDefender Service Providers portal:

  1. Log into your OwnWebNow Support Portal (https://support.ownwebnow.com);
  2. Click on the Service Manager tab;
  3. Click on ExchangeDefender SP;
  4. Click the New Account button on the upper right of the screen;
  5. By clicking the New Account button, this will initiate the setup process;

Step 1. Contacts and Contracts

  • This information should be pre-populated with your administrative contact and billing information. If not, please provide this information.
  • Pricing: Although it is listed as $2.00 per month for ExchangeDefender SP portals; as an ExchangeDefender partner, you will exempt from this fee.
  • If you agree, check the following boxes:
    • Terms of Services;
    • Acceptable Use Policy; and
    • Service Level Agreement.
    • Click Next

Step 2. Service Configuration

On this page, you will start branding your ExchangeDefender SP portal.

  • First, provide an MSP ID. The Service Provider ID is a signal word that identifies your company, e.g. ABCTech, OwnWebNow, etc.;
  • Secondly, choose a product name. The product name is what you wish your ExchangeDefender service to be called, e.g. Awesome Email Scanning Service, ABCTech AntiSPAM Solutions, etc.;
  • Fill in all the necessary Admin contact information;
  • Click Review to proceed to the final step.

Step 3. Review and Finalize

If all of the information presented on this page is correct, please click Finalize Order. This will finalize this order and provision your portal. After you finalize your ExchangeDefender SP order, you will receive an email containing information about your new SP portal. After you order the ExchangeDefender accounts within your newly created SP portal, you will need to follow our deploy guide, located at: http://exchangedefender.com/media/ExchangeDefender_Deployment_Guide.pdf.

Ordering an ExchangeDefender SP portal is a one-time process. You do not need to order a new portal every time you wish to on-board a new ExchangeDefender client. You will use this newly created portal to add new client wishing to use ExchangeDefender, as well as manage existing client you previously signup for ExchangeDefender services. However, if you wish to use and resell ExchangeDefender Essentials, you will create and use a separate ExchangeDefender Essentials SP portal.

Remember, you will now use this newly created ExchangeDefender Service Provider portal to order and manage the ExchangeDefender service only. All other orderings, including Hosted Exchange, Offsite Backup, etc., will be ordered in the OwnWebNow support portal (https://support.ownwebnow.com). All service tickets concerning issue for any ExchangeDefender service should be opened in the OwnWebNow support portal (https://support.ownwebnow.com) as well.


May 18, 2011

ExchangeDefender 7 User Collateral

Filed under: Announcements, Documentation, ExchangeDefender — vlad @ 1:15 am

ExchangeDefender 7 is officially less than two weeks from going live and you need to prepare your clients for it. While the new user interface is more intuitive than ever before, faster and simpler, people hate and resist change. Take a moment to download the user guides and send them along to your clients. We have ExchangeDefender branded PDFs that are ready to go:

DownloadIconTrans_thumb_3_3Download ExchangeDefender Branded PDF Guides:

ExchangeDefender User Guide

ExchangeDefender Outlook 2007/2010 Agent Guide

ExchangeDefender Email Reports

ExchangeDefender Web File Sharing Guide

ExchangeDefender Encryption Guide

ExchangeDefender LiveArchive Guide

If you have some time we recommend that you customize these guides for your client base. Below are PowerPoint 2007/2010 versions of the documents listed above. Make sure you replace “ExchangeDefender” with your product name and “your IT Solution Provider” with your company name.

Download Brandable PowerPoint Guides:DownloadIconTrans_thumb_3_3

ExchangeDefender User Guide

ExchangeDefender Outlook 2007/2010 Agent Guide

ExchangeDefender Email Reports

ExchangeDefender Web File Sharing Guide

ExchangeDefender Encryption Guide

ExchangeDefender LiveArchive Guide

Please make sure your clients are aware of the changes and familiarize them with the new look and feel of the site. This is the largest UI change we’ve had in the past 8 years and from prior experience, giving your users a heads up will make all the difference in the world when it comes to product and service satisfaction.

Thank you for all your support and your business, we’re counting down the days till May 30/31 when the new product officially goes live!

Sincerely,
Vlad Mazek, MCSE
CEO, Own Web Now Corp