Announcements – ExchangeDefender Blog

June 7, 2013

On the Road Again…

Filed under: Announcements,Events and Conferences,General — vlad @ 10:49 am

June has turned out to be a busy month for ExchangeDefender and Shockey Monkey! Thank you all who stopped by our booth during the Autotask Live conference this week. It is always a pleasure to talk to our partners face to face. With that said, ExchangeDefender and Shockey Monkey will be represented at the following events in the month of June:

12th International Cloud Expo

June 10th – June 13th

Javits Center, New York City

ASCII Baltimore

June 12th – June 13th

BWI Airport Marriott

Level Platforms MSP Community Summit

June 17th – June 19th

The Cosmopolitan, Las Vegas

If you are attending any of these events, drop by our booth and let’s talk about your business and how a partnership with ExchangeDefender can assist your company in increasing its service revenues.

If you are unable to attend any of these events, shoot me an email at or phone call at 877-546-0316 x707. I’ll be more than happy to answer any questions you have about ExchangeDefender services and our Shockey Monkey platform.

Michael D. Alligood,

Partner Communications Manager

ExchangeDefender | Shockey Monkey

877-546-0316 x707

April 27, 2012

Quarterly Meeting Summary

On Tuesday we held our quarterly meeting and announced our new roadmap for the rest of 2012 season. If you missed it by any chance don’t worry, it was recorded and I encourage you to watch it.

ExchangeDefender & Shockey Monkey Quarterly Meeting

Length: 45 minutes, 1:10 with Q&A

You may need a GoToMeeting codec (download)

This is the most important webinar we’ve ever held. You need to see it.

Everything that was announced will be launching over the next 30 days and just about everything will impact you.

In short, ExchangeDefender Security now includes advanced encryption (lexicon, pattern matching, recipient policies, smart routing and compliance officer support). ExchangeDefender organizationally is launching Managed Messaging, a full 360 online communications product that includes presales, onboarding, email migration, Outlook setup and 24/7 support. We’re also enhancing our security and extending the capabilities of Level 1 support to open tickets and help troubleshoot issues over the phone (previously reserved to higher tiers). We are making our tech savvy partners more equipped to take a larger share of the communications pie while enabling companies that don’t want to run into the cloud a way to have us do it all on their behalf.

We’re effectively doubling our scope of services and our business. All in hope that it makes us your biggest partner.

Over the next two weeks we will be introducing you to the concepts here as well as my take on my personal blog. The feedback on our direction has been amazing so far – and on behalf of the ExchangeDefender teams, I look forward to working hard for you to continue making you successful.

Vlad Mazek
CEO, Own Web Now Corp
(877) 546-0316 x500

March 20, 2012

SLA Impact March 28th–31st

Filed under: Announcements — vlad @ 2:50 pm

During the last week of this quarter (March 28th-31st) we will be holding a company-wide training event across all departments. While we will continue to be available on the phone, web and support and while we will continue to meet the support requests within the SLA, the responses may not be immediate.

Over the years we have improved our service significantly to the point that your calls and support requests are answered instantly and this will not be the case while we conduct extremely important staff training for the new services that are coming from ExchangeDefender.

When the training sessions begin we will put up alerts in Shockey Monkey advising our availability and followup times.

Thank you for your patience!


Vlad Mazek, MCSE
CEO, Own Web Now Corp
(877) 546-0316 x500
(407) 536-VLAD

February 8, 2012

Essentials Launch

Filed under: Announcements,ExchangeDefender,Hosted Services,Webcast — vlad @ 10:08 am

Please join us next Thursday, February 16th, at noon EST for the launch of ExchangeDefender Essentials suite.

Essentials Pic

Click here to register now, limited capacity:

We have blogged a lot about ExchangeDefender Essentials, E^3, Emergency and we’re officially launching it next week. This is our biggest competitive product launch so please make sure you tune in for special pricing offer that will be extended only during the webinar (you can lock it in, no purchase necessary).

Talk to you next Thursday!

Vlad Mazek, MCSE
CEO, Own Web Now Corp
(877) 546-0316 x500
(407) 536-VLAD

December 28, 2011

ExchangeDefender Essentials with LiveArchive?

Filed under: Announcements,ExchangeDefender — vlad @ 4:36 pm

Most of our partners are very familiar with our LiveArchive product which is the core of our offering:

LiveArchive is an enterprise-grade business continuity platform that lets you resume work right where you left off if the Internet connection was interrupted or other technical glitches got in the way of getting things done. Powered by Microsoft Exchange 2010 in multiple data centers, LiveArchive delivers a robust and redundant solution that is secure, reliable and free! The best part of all is that LiveArchive is always on, constantly archiving your sent and received mail, so there is no maintenance or management to worry about in case of an outage.

LiveArchive is of course powered by Microsoft Exchange 2010 and has a fully redundant infrastructure spread across two different data centers for ultimate reliability. It also holds a year worth of email, making it… extremely expensive.

ExchangeDefender Essentials

ExchangeDefender Essentials was built with almost the exact opposite goal from ExchangeDefender. It was designed to be affordable, to be a core of what every business needed to protect, secure email and assure business continuity. To make it affordable, ExchangeDefender Essentials does not come with LiveArchive. Or Encryption. Or Web File Sharing. Or Web Filtering.

Of all those awesome components that should be a basic requirement of any Exchange deployment, LiveArchive is the most valuable one but the reality of small business is that budgets are tight and sometimes you have to make a sacrifice.

It explains why ExchangeDefender Essentials has been one of our best selling products in 2011.

ExchangeDefender Essentials Changes

Earlier this fall we announced that we intend to turn ExchangeDefender Essentials into a market leader.

We will do so with a massive cut to the price.

Why? Because the antispam world has standardized it’s basic offerings around $1/month and we can do much better than that.

But is price enough to make the switch? We didn’t think so.

So we built an affordable business continuity product for ExchangeDefender Essentials.

I would like to invite you to participate in the beta of this new product. If you currently have a client on ExchangeDefender Essentials please email and provide the domain name that is currently running on ExchangeDefender Essentials. We’ll enable the new archiving product for them.

ExchangeDefender Essentials Emergency – e^3

We’re currently calling this product ExchangeDefender Essentials Emergency or E^3 (e-cubed).

The idea is, once your mail server or your access to email is interrupted, you can continue to work elsewhere – through the emergency system! (We realize it’s corny, it’s the best we could come up with on a short notice, if you’ve got a better name let us know). Here are some specs:

– Access to past 5 days of email (goal 14)
– Secure Web and IMAP access
– Access to all inbound mail
– Ability to send mail via Web
– Powered by Linux
– Mobile access

… nothing to install or configure, works automatically via MX replication even while your server is down (unlike snapshot server agents or WebDav/API connections) so it works on Exchange, GroupWise, Google Apps, BPOS, anything you can modify the MX record for.

Initially we will offer this product with five (5) days of mail and hopefully increase to two weeks (14 days) over time.

We realize that the major objection is that the product is not based on Microsoft Exchange 2010, that it doesn’t have data center redundancy, that it’s not available for a year, etc – all of which are fair arguments – but they hold true as criticisms of all of our competitors. Most of which will not include this feature free of charge.

We will.

We also believe this is something that will make our partners far more competitive in the marketplace and finally give many of you a good reason to move from our competitors to us or give something to those more budget conscious clients.

We look forward to having another great year and hope this gets you fired up about 2012. If you’d like the details about the price cut coming to all ExchangeDefender Essentials clients please feel free to ping me privately (NDA required; in a nutshell: You’re going to love it)

Vlad Mazek, MCSE
CEO, Own Web Now Corp

November 15, 2011

Shockey Monkey Media & Partner Briefing

Filed under: Announcements,Shockey Monkey — vlad @ 3:40 pm

Shockey Monkey will be receiving a massive refresh in both features and the business model in early December. Throughout 2011 we have been adding new features, new integrations and have entered several partnerships that just begin to showcase what is possible with Shockey Monkey. With that, we are about to revise the pricing, positioning, marketing and access to Shockey Monkey and want our partners to be aware of the changes that are coming.

Shockey Monkey Media & Partner Briefing

Tuesday, November 22nd. Noon EST.

Contact us for an invitation to the webinar.

Due to the sensitive nature of the information we will be sharing, this event is open by invitation only to vendors in the MSP space and media sites/blogs that cover them. We will be discussing:

– New pricing models
– New support procedures
– Sponsorship options
– Breakdown of user metrics
– Integration overview
– Usage patterns and value

If you’re interested in attending let us know, we are on pace to launch 2.0 in the first week of December. At that time we will be holding a user-facing webinar to announce all the cool new stuff that we hope is a real game changer for our users as well as for our partners.

Vlad Mazek, MCSE
CEO, Own Web Now Corp
(877) 546-0316       x500
(407) 536-VLAD

October 18, 2011

ExchangeDefender Redundancy: Technical Implementation Details

Filed under: Announcements,ExchangeDefender — vlad @ 1:17 pm

In August our core data center in Dallas Texas suffered its worst outage in the past 8 years after an ATS power failure. Since the power outage was due to the ATS, backup power was not able to be routed to the redundant feeds to all our servers and as a result critical services were knocked offline. ExchangeDefender’s core focus is on-time clean mail delivery, and inbound mail delivery speed was impacted but was still available and processing mail for all customers. One of the most beneficial features of ExchangeDefender is LiveArchive which acts as a continuity solution for ExchangeDefender clients by keeping an additional copy of all client inbound and outbound mail. During the outage, LiveArchive was knocked completely offline for the first time since release. The full scale outage of LiveArchive prevented clients on Hosted Exchange and ExchangeDefender from being able to reach their continuity solution, creating lots of issues for partners and their clients. The outage caused us to reevaluate the redundancy in our solutions across the board starting with additional ExchangeDefender nodes and implementation of LiveArchive in our Los Angeles Data Center.

Today, I would like to update you on what we’ve done and announce the immediate availability of the new solution that will work even if one of our  data centers is offline completely for an extended period of time.

Complexity & Size Problems

The biggest complexity of the additional LiveArchive network was accepting mail between multiple datacenters and routing it to the nearest network, and finally synchronizing the mail between with remote networks. Due to amount of mail processed by ExchangeDefender on a daily basis, we were prevented from using the built in redundancy in Exchange 2010 like Database Availability Groups and Microsoft software load balancers for OWA and SMTP.

On average our Dallas LiveArchive network processes and stores over 115 million messages a day. By adding redundant LiveArchive networks we will automatically double our message processing count on our Exchange transport servers due to synchronization between networks. The additional overhead would also create immense load on our network if we utilized Database Availability Groups as our Dallas network is already storing over 382 TB of data. The notion of having a desynchronized network or increasing LiveArchive mail delivery time was not a viable solution as LiveArchive would then fail as a continuity solution.

The Solution

To overcome the obstacles and limitations we faced, we started to develop custom solutions to tie in with our LiveArchive networks and redesigned our network layout and made minor changes to the LiveArchive storage length in Los Angeles to one month.
The first issue to tackle was the Active Directory layout as we could not tie Active Directory into our already established and quite frankly rock solid Dallas Active Directory network. In the event of another catastrophic failure in Dallas the inability to contact the primary Active Directory network would render the Los Angeles copy useless unless we create them as unique sites. Although this was possible, we felt with the power of our automation between ExchangeDefender and LiveArchive was better suited for the job as the above solution would cause too many changes to occur during a failure, including many DNS changes. We decided to have unique Active Directory domains between sites and we hooked user account creations for Los Angeles into our ExchangeDefender provisioning.

The second issue was mail delivery design between sites. The original design of LiveArchive mail routing would cause the LiveArchive copy of inbound mail to always be routed to Dallas for delivery to LiveArchive. The Achilles heel of the design was always in mail that was delivered to Data Centers outside of Dallas as it would cause the original mail delivery to be delayed a few seconds as a copy was dispatched to Dallas.  Up until a few months ago our original design was acceptable and was only cause minor delays about twice a year. As the amount of mail processed increased, the delays became more noticeable. Mail delivered to networks outside of Dallas began to see increased processing time and eventually took twice as long compared to mail that was accepted by Dallas. By adding an additional LiveArchive network in Los Angeles we were able to route mail that arrived in Los Angeles to our Los Angeles LiveArchive network.

The final issue was mail synchronization between sites. We took advantage of the powerful extensions into Exchange by creating a custom Transport Agent that would copy submitted messages from each ‘local’ LiveArchive message to the remote network for processing. By utilizing custom routing and Edge servers we were able to successfully copy mail and provide real time processing and delivery between both LiveArchive networks.

In the event of a failure in either site, ExchangeDefender mail will automatically fail over to an additional DC and all LiveArchive mail will route to the network with available heartbeats.  Upon creating an outage notification, our team will modify the DNS records for to route to Los Angeles. To access the Los Angeles LiveArchive network directly users can login at



Los Angeles LiveArchive Cluster:

Please make sure your clients are

Travis Sheldon
VP Network Operations, ExchangeDefender
(877) 546-0316 x757

October 10, 2011

New Bloggers Better Communication

Filed under: Announcements — vlad @ 11:15 am

Happy Monday folks, Vlad here with something very exciting to share with you regarding this blog. As some of you may know, I run an extremely successful personal blog on which I cover topics relevant to the industry, technology and day-to-day joys of owning a business. Far more people follow that blog than this one and even internally, it is followed to see which products are coming out, what we’re working on and what different sides of ExchangeDefender, Shockey Monkey, Looks Cloudy and so on are up to.

The exciting news today involves the announcement that we’re aggressively expanding this blog to include ExchangeDefender VP’s that actually work on the products, services and you!

The subject areas will include support, technical development, product updates, marketing, community and even business development advice.

One of the main reasons my blog is so successful is because it connects the dots. Even when we look at our most successful partners we find that they are plugged into our support NOC blogs, that they integrate Shockey Monkey with their PSA, that they rely on our marketing collateral and that they communicate with us as they build their business. Why are they successful? Because we build our business model around things that make sense. So as our partners perfect their model using our services, we perfect our services using our partners feedback. It’s a progressive cycle and we all win.

It’s my sincerest hope that you tune into this blog and follow it.

Send your employees to and tell them to put it on their list.

We will soon add a podcast to sum it all up.

Honestly – I know what you’re thinking. It seems like it’s a huge time commitment. It is. But I can tell you with 14 years of company history as evidence that the returns are much higher than the investment.

Vlad Mazek, MCSE
CEO, ExchangeDefender
(407) 536-VLAD

May 18, 2011

ExchangeDefender 7 User Collateral

Filed under: Announcements,Documentation,ExchangeDefender — vlad @ 1:15 am

ExchangeDefender 7 is officially less than two weeks from going live and you need to prepare your clients for it. While the new user interface is more intuitive than ever before, faster and simpler, people hate and resist change. Take a moment to download the user guides and send them along to your clients. We have ExchangeDefender branded PDFs that are ready to go:

DownloadIconTrans_thumb_3_3Download ExchangeDefender Branded PDF Guides:

ExchangeDefender User Guide

ExchangeDefender Outlook 2007/2010 Agent Guide

ExchangeDefender Email Reports

ExchangeDefender Web File Sharing Guide

ExchangeDefender Encryption Guide

ExchangeDefender LiveArchive Guide

If you have some time we recommend that you customize these guides for your client base. Below are PowerPoint 2007/2010 versions of the documents listed above. Make sure you replace “ExchangeDefender” with your product name and “your IT Solution Provider” with your company name.

Download Brandable PowerPoint Guides:DownloadIconTrans_thumb_3_3

ExchangeDefender User Guide

ExchangeDefender Outlook 2007/2010 Agent Guide

ExchangeDefender Email Reports

ExchangeDefender Web File Sharing Guide

ExchangeDefender Encryption Guide

ExchangeDefender LiveArchive Guide

Please make sure your clients are aware of the changes and familiarize them with the new look and feel of the site. This is the largest UI change we’ve had in the past 8 years and from prior experience, giving your users a heads up will make all the difference in the world when it comes to product and service satisfaction.

Thank you for all your support and your business, we’re counting down the days till May 30/31 when the new product officially goes live!

Vlad Mazek, MCSE
CEO, Own Web Now Corp

April 10, 2011

ExchangeDefender 7 Beta Launch

Filed under: Announcements,ExchangeDefender — vlad @ 10:22 am

On Wednesday we held our largest webcast ever and the amount of praise we have gotten from you is astonishing – not surprising though, considering that all but 3 features you requested made it into the product. We want to make sure we meet the expectations and make the product as perfect as possible – so we’d like to invite you to test drive it and tell us what needs to be fixed.

We are less than a month away from the launch of ExchangeDefender 7, the largest product and the largest upgrade in the company history. With ExchangeDefender 5 we changed the way you think about communications security and we made it affordable for everyone. With ExchangeDefender 6 we upgraded the entire backend of the network to sustain your growth and the emerging threats and market demands. With ExchangeDefender 7 we are introducing a brand new, unified, user experience.

So, are you ready? Here you go, URLs and instructions are in the document:


Vladimir Mazek, MCSE
CEO, Own Web Now Corp
ExchangeDefender Chief Software Architect

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