Alerts – ExchangeDefender Blog

June 28, 2007

PBX Upgrade

Filed under: Alerts — vlad @ 9:28 pm

You may have had a difficult time reaching us on Wednesday 6/27 and Thursday 6/28.

I have mistakenly redirected my DID to an unmonitored extension at the same time that the PBX was undergoing a software upgrade to Trixbox. This resulted to all incoming calls being routed to an unmonitored extension that didn’t even have a greeting assigned to it. I have been able to track down the voicemails and will be returning calls tomorrow on Friday, 6/29.

All other support mediums (email, web, portal) were working during this time, we did not become aware of the problem until one of our partners let me know. We’re really sorry about the inconvenience this has caused some 40 of our callers, we will match up the caller ID with the customer database and contact you all as soon as possible.

February 12, 2007

Emergency Maintenance Window on Load Balancers

Filed under: Alerts — vlad @ 1:41 pm

Earlier this morning we identified an issue with our load balancing network and moved to quickly update the firmware and restart the services. This emergency maintenance window has caused delays between 5 and 15 minutes accross our entire network between 10:00 – 10:30 AM EST (13:00  – 13:30 GMT).

This window was not planned and did not affect everyone at the same time. As we applied the load balancer firmware update and cycled the mail currently being processed on that network was temporarily disconnected from the Internet. As soon as the load balancer restarted the normal operation resumed.

While it is unlikely that anyone would have noticed this outage we felt it was important to let you know every time our service is affected.

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