ExchangeDefender 9 is off to a fantastic start, as mentioned in the previous post we’ll keep you up to date with any new bugs and fixes as we find and fix them here (http://www.exchangedefender.com/blog/2018/08/exchangedefender-9-launch-bugfix/). Great news on that front is that the entire codebase is new and thanks to new development methodology fixes for minor issues won’t take long. Neither will the addition of the new features: which is what we’d like to discuss today.
The following big features are coming in September and we’ll cover them in detail leading up to the release: ExchangeDefender encryption is getting a major upgrade in threaded conversations and ability to include attachments both ways, our support portal will begin mixing in live chat and status updates so you know immediately where your ticket is in our system and who is working on it, and we’re taking a major step forward to help you manage your security credentials.
ExchangeDefender Encryption Upgrade
ExchangeDefender Encryption is getting a major expansion of features when it comes to handling files and conversations. Specifically, we never want you to have to leave the ExchangeDefender web site in order to communicate effectively and securely. Starting in September, we’re adding two major features to enhance our clients ability to exchange secure content with remote recipients: threaded views and attachment uploads.
Presently, only our clients (protected by ExchangeDefender) can send encrypted attachments. Soon, senders and recipients will be able to work through our portal to send encrypted contents back and forth. The way we’ll present the entire conversation will really take our clients productivity to the next level.
Support / Ticket Live Chat
We’ve been testing a live chat/alert/popup functionality in our support portal where we can huddle up and work on the ticket in realtime with the entire team. This is a far cry from the traditional model where a ticket is accepted, assigned, worked on and completed by a single tech within a SLA mandated period of time.
In the new model, we all have the ability to work on every issue at once and quickly add relevant resources to the conversation: which is effectively what the new support is going to look like. So instead of a ticket being a single monolith of a problem that is handed from one person to the next in it’s entirety, we can now break it down into manageable pieces and a senior engineer can quickly pinpoint, triage and offer guidance that would let other technicians that are available assist the client far faster.
You will also be able to see who is viewing and working on your ticket and where/when the next update will come – this will eliminate the need for phone calls, escalation/status update requests and so on because the system is 100% reactive to what is going on – if the engineer is looking at the ticket they have a counter and they are printed on the ticket. We look forward to extending this functionality to our clients in September, we’ve been using it internally to raving reviews by our staff.
Password Policy Enforcement
ExchangeDefender is a security product – one whose origins and some features trace back to the 90s. In the past 15 months the product has been rewritten entirely, giving us far more flexibility to help you manage your users and their passwords. In September we will start storing passwords with irreversible encryption and complying with many new technologies such as Magic Link that will make password tracking a thing of the past. Additionally we’re rolling out 2FA/OTP across ExchangeDefender with our own API to extend to other applications in the ExchangeDefender universe.
There will be many more features coming along as all our departments have stepped their game up – but these major ones will definitely change the way you work with ExchangeDefender and how much we’re able to do for you and your clients. Privacy, security and management are in the news every single night and we hope to give our clients and partners a level of control over their data that will make it easier for them to sleep at night.