Billing Issues – ExchangeDefender Blog

November 1, 2016

Billing Issues

Filed under: General — vlad @ 10:58 am

As some of you may have noticed with emailed notices, there is an issue with the billing this month. We are addressing this issue at the moment, updating invoices and correcting charges at the moment and expect to have it resolved by tomorrow.

We will update this blog post with the details of the issues that caused the problem and will be following up directly with the partners that were affected.

Update 3:22 PM EST: At this point we have correct invoices in the system and will be restoring order processing shortly. We are leaving both the correct and the voided invoice in the system for the benefit of those that were charged incorrectly so you can match up refunds with the correct charges.