As previously mentioned we have been forced to discontinue the Exchange 2007 service worldwide. The last day of Exchange 2007 service on our UK and Euro infrastructure will be July 31 slightly over two months from today. We have been reaching out to our partners to schedule and facilitate the migration to Exchange 2010 (or other arrangements) and I’m thankful that so many of you have been able to make a quick switch and upgrade your clients. If you haven’t had the opportunity yet we will be calling, emailing, texting and opening up support tickets to get this job done in a way that doesn’t interrupt client operations.
How does the migration work
The whole backend process is managed by us and facilitated / supported around the clock. So please work with our team to assure a smooth transition.
As the service provider you need to modify clients Autodiscover record (to point to new servers) and restart clients Outlook. After the restart click on Repair Profile and Outlook will automatically switch itself to the new infrastructure.
Is there any way to stay on Exchange 2007?
Technically, yes, but we do not recommend it.
Exchange 2007 will be discontinued worldwide. Just as with Exchange 2000, Exchange 2003 and Exchange 2007 we will still provide the service to the clients on these platforms that require legacy service from our United States legacy platforms. We understand that clients may have line of business applications that require legacy access to Exchange and may not be able to make a quick transition.
Exchange legacy platform is provided on a best-effort basis only, not under our standard SLA. As such the service comes with no uptime guarantee and certain functionality can become restricted without notice if it becomes a security concern (unpatched security issue becomes exploited in the wild). We have made arrangements with our clients in the past for longer term legacy support but please do not consider this as a viable alternative to moving to the new platform.
Will this affect my other services or LiveArchive?
Your ExchangeDefender services will not be affected – LiveArchive, encryption, Compliance Archiving, password policies, two factor password authentication and enterprise services will not be impacted by the infrastructure switch.
Do I have to export all client mail and import it back again?
No, mailbox is migrated on the backend and the only thing you need to do is restart Outlook and repair profile.
We are here for you, please give us a ring and let us help with the move. Call us or open a ticket or email us and let’s go!