Spring Forward: Shockey Monkey – ExchangeDefender Blog

March 8, 2013

Spring Forward: Shockey Monkey

Filed under: Shockey Monkey — vlad @ 12:55 pm

Yesterday we held our huge ExchangeDefender Spring webinar – thank you for the record attendance. If you missed it don’t worry, the recording is available here and all our webinars are available at the ExchangeDefender Social site.

But let’s talk about one of the highlights from our presentation yesterday.. Shockey Monkey.

We have spent an insane amount of time improving the product and have completely rewritten certain sections that have the “web app” behave like an actual desktop application. First of all, we have a lot of new eye candy and new themes that elegantly blend in all the elements of the UI.

theme

As far as the UI goes, things are several times faster than they were before.

Additionally, we have some really cool transitions in place when you go from one module to another that give the browser a chance to catch up and render the page before displaying elements. As stuff gets loaded it fades into view and removes the old-school jumbled look.

loading

We have redesigned the dashboard to focus on what is important. Your announcements on the left and your agenda, schedule, tickets and tasks on the right. Instead of crowding the dashboard and making you dizzy with charts, you start with what is important and everything is just a click away. All the elements can be quickly touched, modified and updated – allowing you to slice through your daily agenda without having to go back and forth just to get started with your day.

dashboard

Speaking of your day.. we have a beautiful and powerful new calendar function that is in my humble opinion better than anything else out there – spanking even Outlook. My whole team is right there, all the appointments are dynamic and everything integrates with Exchange on the backend so all our iPhones, iPads, Outlook and even Android are completely in sync no matter where we are.

dispatch

The dispatch center has taken a massive step forward while remaining simple and easy to use. Just assign the ticket to someone and then drop it on their calendar. Done.

schedule

Speaking of support, we are helping you organize that better. As we get more and more different businesses powering their operations with Shockey Monkey, the need to keep multiple service boards is there. As an IT company we used to only handle support tickets but then as other departments joined in the fun we started breaking out product boards, service boards, project boards.. even an internal service board just for staff to deal with me.

serviceboard

We have had a lot of customization requests to the look and feel of the service board ticket listing. Ton of it. But most of it is difficult to categorize and keep the level of simplicity in our setup… so everything you wish is being added and we are putting some more quirky features under the Experimental / Custom Features section of the setup and you can tweak the portal to your own content without making it complex at all.

experiment

For example, our advanced settings now allow you to highlight tickets that are assigned to you, stop your clients from being able to close tickets (if you keep them open for review or billing purposes) include ticket number in the ticket listing as well as who the ticket is assigned to.

serviceboard2

Speaking of better organization… the key is to keep everything in Shockey Monkey. But what is the point of keeping it all in one place if you can’t find it? Well, Shockey Monkey now centralizes and filters your search results. So if you search for Vlad it will show you all the tickets, services, subscriptions, knowledge base articles – everything – in an easy to categorize and locate way. Not a huge meaningless list of contacts jumbled with companies and services if you know that you’re just looking for a knowledge base article.

search

Of course, ExchangeDefender Unicorn is now live and embedded into the product for all our partners. Yes, still free!

unicorn

It’s gotten more powerful as well, supporting event templates, alert templates, escalation, workflows and remote desktop access.

rmm-template

Now while these features are great and tons of you have been asking for them… they are nothing compared to the biggest enhancement we have – a brand new Business/Corporate module.

It solves a need that no other solution out there has and it is uniquely small business.

Our employee portal allows employees and employers to manage goals, expectations, time off, time sheets, education, hardware that is being issued and far more.

For example, instead of dealing with employee reviews as an annual chore, you now have a way to create an ongoing automated way to set goals, track accomplishments and make career progress a part of the game.

v1-career

You can also track all of employees education, certifications, licenses, titles or degrees.

v1-experience

Your employees can easily submit for time off and automatically land on the calendar upon approval.

v1-timeoff

Likewise, timesheets are automated and accountable – we tie in our checkin punchclock to keep the employees accountable for when they show up and when they leave and assure they report accurate time. Employers also have a way to see who is putting in more than they are expected to and that leads to rewards Smile

v1-timesheet

Finally..

The biggest pain that nobody seems to manage well is the people we pay – our vendors.

We all do a great job of helping our clients and tracking our interaction with them because that is what we are paid to do. But shouldn’t we be doing an even better job – providing a more prudent process – making sure we get the most out of the $ we pay our vendors? Without tracking, notes and an audit process you just don’t know.

Say hello to Shockey Monkey’s vendor section.

Track passwords, resources, notes, vendor personnel, web sites, youtube training videos, howto documents, forum threads with fixes and workarounds, links to download sites, training collateral login information. You name it.. then track it. In a centralized environment.

vendors

Shockey Monkey is all about small business. From IT to far and beyond IT, the product we have designed and delivered is running our partners businesses and is now branching out to provide reporting, recording and accountability to new industries. If you’d like to partner with us and deploy Shockey Monkey for businesses we would love to talk to you!

 

Sincerely,
Vlad Mazek
CEO, ExchangeDefender
vlad@ownwebnow.com
(877) 546-0316 x500