Based on a lot of constructive partner feedback at the recent trade shows, you should now see a LiveChat link at the top right every page. The options for the chats are either Sales or Technical. I want to take this opportunity to clarify what the technical approach is for the ExchangeDefender LiveChat. LiveChat meant for general questions only.
I’m sure the first question is so what’s the point if I can’t ask you about a support issue? Well, the LiveChat is meant as a quick response for a quick question for your convenience. Not only that once you start getting into account specific information, I am pretty certain your end users would not appreciate you sharing their information without exchanging some sort of authentication in the process.
As always when experiencing any sort of issues, you should always check the NOC first. From there you’re welcome to give us a call but remember if your issue is advanced the phone folks will help you gather the appropriate facts and escalate the issue to our engineers at https://support.ownwebnow.com . Remember the portal is the only place where the response is actually SLA bound.
VP Support Services, ExchangeDefender
(877) 546-0316 x737