Imagine it’s 4:00 PM, you’re getting ready to close for the day and your cell phone starts ringing off the hook; it is your biggest clients’ CFO and he is very upset. The incoming caller complains that “email is slow” and “it is taking forever to do xyz”, but any attempt to get more information is greeted with either hostility or an abrupt “I don’t know”.
Does that sound familiar?
Almost every single request that has very little detail from the client in terms of what is “slow” magically gets fixed and then the client is convinced that the issue is Exchange…how do you fight back? How do you know for sure that a server / network out of your control is performing up to par. How do you know that your hosting vendor is keeping redundancy healthy and performing backups? For the most part you can’t… or can you?
One of the most common inquiries that we receive from partners is “Is XYZ server experiencing delays today?” after the partner gets alerted by their client that things seem to be “slow”. Our staff then tries to qualify the phrase “slow”…is it email? Is it Outlook response? How about OWA? After we have an idea of what the client is reporting as slow then we have to dig through logs and statistics files for performance data to provide back to the client…this process takes forever.
What if we could automate it? What if we could provide partners with an “at a glance” view of the server’s health and their client’s statistics? What if we could provide you with a list of available backup dates so you can choose what date you’d like to restore from? What if we could provide you the number of messages in queue for Exchange or overall latency for clients and response times?
What if we could provide you with up to the minute stats of the CAS server your user is on, the CPU percentage used by the client, the amount of latency experienced by the client.
We can, and we will…
As far as I know this level of information and statistics has never been provided by a service provider before…
Below is the draft version of the User Monitor that will be adding to our Staff control panel and will more than likely find it’s way into service manager.
VP, Network Operations, ExchangeDefender
(877) 546-0316 x757