Shockey Monkey 2 – ExchangeDefender Blog

December 2, 2011

Shockey Monkey 2

Filed under: Development,Shockey Monkey — vlad @ 12:22 pm

With the release of Shockey Monkey 2 coming early next week, we have been working like craaaaaaaaaaaazy these last few weeks to finish the major revisions and clean up all the banana peels! This will be the LARGEST update to the Shockey Monkey core that has happened since it was created several years ago. The first thing you will notice is the new UI and dashboard layout on the main screen. With this redesign we tried to encompass the majority of all the vital information to one central and eye catching location. It will give you and your staff the ability to see a complete ticket overview, recent tickets, announcements, your agenda and tasks at a moment’s glance. The best part… it’s compatible in virtually every browser!

Out of the gate, the new UI will come with 5 preloaded themes that you can switch between inside of the portal. It won’t make it in time for the launch next week, but the goal is to implement a dynamic theme configuration tool inside of the portal. This would allow you to make the solution really and truly represent the look and feel that encompasses your company. We’ve also made several improvements to other aspects of branding that will give you an ease of comfort when navigating your settings.

Shockey Monkey Portal

We have also added several new features that really help Shockey Monkey stand out from the crowd! You now have the ability to go completely full screen and remove the menu bars while working inside of our solution. They are can be controlled by a toggle anytime from the bottom left toolbar and your setting will remain persistent for the duration of your session. This allows you to view more information and stay focused on the task at hand without any compromise to performance. We’ve also implemented a chat and notification system to allow interoffice communication and to give your customers the ability to chat directly with your support or sales team. We’ve improved the logging system and enhanced the search mechanism that will allow you to navigate through the activity inside of your portal.

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On the backend we have been continuing to reduce the code overhead and processing load across all pages. This isn’t a difficult process, it’s just a very tedious and mind numbing experience. It may not make a lot of sense right now, but essentially this process is laying the foundation for very exciting future releases. Simply put, it’s all about being dynamic and allowing the solution to be put together to meet your individual needs. Overall the redesign has amazingly well and we will continue to improve dozen of areas even after the Shockey Monkey 2 launch.

Hank Newman
VP Development, ExchangeDefender
hank@ownwebnow.com