Things have been really busy at Own Web Now with the new suite of products, specifically encryption (and no, thats not the big surprise or the big feature bump for ExchangeDefender as promised for each month in 2010). I’ve been all over the country personally talking about the value of all of these solutions, particularly for the MSPs.
Yes, the traditional model for software and services is to mark things up and bleed the client dry with support and maintenance fees. But the business of software and hardware has changed and many service providers now take over full maintenance of computer networks – remotely. When those service providers leave holes in the protection (by not providing SPAM filtering, not providing web filtering, business continuity, encryption, etc) they leave the clients exposed to issues that inevitably create more support issues and cost the managed services provider more to fix than to have provided protection in the first place! This is why we’ve changed the business model behind ExchangeDefender and why so many service providers have gotten behind ExchangeDefender – it just makes more sense for MSPs.
When I say that we’re all about partners I actually mean that: not just in the way we distribute our software without competing or integrating with the tools like Autotask and ConnectWise – but where it’s the most meaningful: creating software solutions with our partners that are dictated by the users themselves.
We have added a few “user” conveniences that let the user know what’s going on. For example, when the user receives an email from the encryption service they are thrown to the login screen where they are typically paralyzed. Now we have some helpful text there letting them know what to do.
We’ve also included the ability to reset the password. The recipient still has to remember their PIN of course since we don’t want the internal IT departments resetting the users password over the weekend and deleting their tracks.
We’re also changing the email notifications to HTML to extend your branding power, adding an audit log (so the users can tell when their account passwords are reset) and also adding the notification so that the sender is notified when the recipient accesses their message. This is in addition to the encrypted attachment addon we delivered a few weeks ago.
We are always working on the product and I just, again, want to take all our partners that put up with us in 2009 while we were making it possible for us to make our development with ExchangeDefender so rapid. I hope you like the results.
I’d like to thank Everon IT crew (Danny Sears, Chris Gordon and Josh Clifford) for being so fantastic to work with and offering up suggestions. If you’re working with OWN, we want your input and we want to make the stuff that will make profits.