Free Urgent Support Requests Today (VoIP Issue) – ExchangeDefender Blog

January 2, 2008

Free Urgent Support Requests Today (VoIP Issue)

Filed under: Offsite Backups — vlad @ 8:38 am

The following was posted on the NOC group site this morning:

Our VoIP provider (IAX-PSTN termination service) is performing routine maintenance on our accounts in order to port some of our numbers from third party services and telcos. We have been advised to expect outages throughout the day as their proxy servers are updated to route new numbers to us, after which we will be programming the proper DID routes in our system.

As a result, our phone systems may not be the most reliable way to reach us today, January 2nd, 2008. If you have an urgent issue, or even an issue that you would like human followup on, please post a support request at https://support.ownwebnow.com.

I understand this may be inconvenient for some of you that need to speak to us, NOW, so to bridge the gap we’ll waive charges on all Urgent cases opened in the system today only, January 2nd, 2008. If you need a callback right away open an urgent ticket with your phone number and extension we can reach you at and we will contact you promptly.

Thank you,
Vlad Mazek, MCSE
CEO, Own Web Now Corp