ExchangeDefender Blog

May 10, 2017

New features and events

Filed under: Announcements — vlad @ 2:24 pm

With the events at the end of April / beginning of May behind us, we’re getting back to the new features and client requests in our core products. We executed a massive upgrade to the core of the ExchangeDefender network which now gives us the capacity to start implementing more layers of protection and functionality in email. Here are some news and a request.

.US tld – Over the past month we have seen a massive and coordinated SPAM storm using .us and new extended/vanity top level domains. They all follow the same pattern: all use .us tld, all are registered with a foreign agent/contact, all have properly setup rDNS, SPF records and DKIM auth (which even few legitimate .us mail servers have) and all come within a 24 hour window until the domain and VPS the storm originated from is destroyed. One interesting catch is that they do not process or acknowledge non-delivery receipts. We’ve had an unusual spike in complaints about SPAM levels all linked to the .US tld and since May 9th, 2017 we have rolled out a new set of rules to filter this content out. We are not blacklisting the tld, legitimate mail will still pass.

TLS issues on ExchangeDefender – We have finally decomissioned the TLS v.1 / SSL v.3 protocols on our inbound network and implemented more strict SPF record checking. This means that those old, unpached servers if any are still left will be forced to either send mail in plain text or upgrade their SSL implementation.

Public Folders, Shared Mailbox, etc – What do you hate about them? This is an open ended question, please feel free to send an email to vlad@ownwebnow.com with subject “Public Folders” and tell us what you’d like to see. As you may imagine, everyone uses and manages stuff differently so we want to see what we could change in our approach and control panels to allow for this to be done easier and quicker. We have folks using Outlook to manage them, we have folks using our control panel, we still have people that try to create a folder and give the whole world access to it (bad!) so if you’ve been frustrated by what we’re currently offering or if you’d just like to see something added, we’d love to hear about it.


April 12, 2017

Springing Forward

Filed under: General — vlad @ 1:42 pm

EasterWe’re hoping our partners are enjoying leap into Spring and on behalf of everyone at ExchangeDefender we wish all the best to those observing Passover and Easter holidays. In this season where things come back to life, ExchangeDefender is enjoying a very exciting rebirth of its own and I wanted to have a honest explanation of what we’re up to.

If you’ve kept up with us over the past few years you’ve noticed that we’ve been developing more and more of a service infrastructure and a service business. Some of that is due out of necessity because partners are unwilling or incapable of rolling out complex consulting and encryption services, some of it is out of opportunity where partners have rushed to outsource migrations and management to us. Over the past few years we merely began to scratch the surface of what we’re capable of delivering in the messaging and security space and with that came certain opportunities and challenges.

Our primary challenge was that of infrastructure and management policies. Who cannot relate to that? In order to make us a process oriented machine, Shockey Monkey had to grow and have entire sections rewritten from scratch. So much so that towards fall Shockey Monkey (under new name, brand and model) will come out as it’s own standalone business. We added data centers, power, infrastructure – all at the same time that we’ve been upgrading and migrating to the latest and the greatest all around a new process that has truly changed the organization at it’s very core.

Which leads me to the biggest challenge we’ve had to overcome: Deeply skilled and long tenured staff really loves new processes, changes and sudden urge to move faster than ever before to take an advantage of new business opportunities. I wish. We lost a great deal of talent that had unfortunately grown comfortable in their roles – but as you know, opportunity waits for no one. After several months of brutal schedules, deadlines, changes and audits I am happy to say that we have the most talented staff I’ve ever had the pleasure of working with.

This winter has been long, dark and full of challenges. But we’ve sprung forward in a way that I haven’t seen this company move in nearly two decades that I’ve ran it. Our opportunity, and our unique skill set, are making it possible for us to provide solutions to problems I never dreamed we could fix.

I wanted to take this opportunity to reconnect with you. If we haven’t spoken in a while, call. If we haven’t seen each other or chatted on Facebook, connect with me there. I’m excited about what we’re up to and look forward to showing you what we’ve been up to. But most of all, I wish you as successful of a spring season as we’ve had here. You can teach an old dog new tricks.

Sincerely,

Vlad Mazek, CEO


March 7, 2017

ExchangeDefender growing from Essentials to Compliance

Filed under: Consulting — vlad @ 11:40 am

st_patricks_webinarAs you’ve heard us repeat often in 2016, Essentials and Compliance are our fastest growing services and our partners have been using them to grow their business in very creative ways. We’ve interviewed our top partners about how they price, position and market these offerings and we would love to share the business model behind these offerings to help all of our partners find more success with ExchangeDefender in 2017.

ExchangeDefender growing business from Essentials to Compliance
Thu, Mar 16, 2017 12:00 PM – 1:00 PM EDT
https://global.gotomeeting.com/join/598282197

Webinar will be recorded (and available to partners shortly) but to get the marketing collateral and anything else we cover in the webinar, you have to attend live. Bring your beer and get an early start on St Patrick’s Day, you can always blame it on Vlad.


November 1, 2016

Billing Issues

Filed under: General — vlad @ 10:58 am

As some of you may have noticed with emailed notices, there is an issue with the billing this month. We are addressing this issue at the moment, updating invoices and correcting charges at the moment and expect to have it resolved by tomorrow.

We will update this blog post with the details of the issues that caused the problem and will be following up directly with the partners that were affected.

Update 3:22 PM EST: At this point we have correct invoices in the system and will be restoring order processing shortly. We are leaving both the correct and the voided invoice in the system for the benefit of those that were charged incorrectly so you can match up refunds with the correct charges.


September 8, 2016

New ExchangeDefender Exchange Essentials

Filed under: Announcements,Hosted Services — vlad @ 11:42 am

ExchangeDefender is excited to announce a redesigned Exchange Hosting Essentials service aimed at entry level market. By providing an affordable and hassle-free way to purchase, provision and budget Exchange services we are hoping to give our partners a better way to design solutions for small business email problems.

. . .

When we first introduced Exchange Essentials a few years ago, we created an offering with cost reduction in mind, by allowing the users to compromise on support, redundancy and features in order to get the product that fit their budget. What we found out with the product matrix is that interest is primarily polar – client either demands the lowest price or the highest set of features for the buck but nothing in between. In numerous discussions with our most successful partners we’ve come up with a better plan that more closely matches the way service providers offer Exchange services within their plans.

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This old matrix is now history.

We agreed with our partners that the model needs to be simpler – to budget, to position and to customize with clients specific needs in mind.

We’re starting off with the low entry level price of $3.99 per user, billable monthly with no contract, commitment, minimum or maximum and a powerful Exchange platform to run their business on. This gives our partners a competitive pricing point to offer an entry level service and keep them under their control, brand, management and centralized billing.

We’re making additional features simple and easy to add on as well. As each client has unique demands and requirements, we’ve made each functionality easy to add on as necessary giving them predictable costs that are easy to budget as the business grows and needs more sophisticated solutions. Don’t want to deal with SPAM or want to keep vulgar content out? That’s just $1. Business continuity in the event of an outage? Just another $1 more. Compliance Archiving? Encryption? As the business demands grow these additional features can be added and removed as necessary giving our partners unprecedented control.

NewExchangeEssentials. . .

Our agenda is simple: We want to deliver the most affordable, most flexible way to get businesses running on Exchange in the cloud. We have a lot of partners that are still managing their own on-premise Exchange deployments that will need massive upgrades with low ROI and we believe that many will take advantage of this affordable way to get into the cloud while maintaining the profit margin and client control. We believe that many of our partners serve small business clients on older infrastructure that may have hesitated pulling the trigger on the cloud migration because of upgrade requirements, long contracts and commitments.

With our announcement today, ExchangeDefender is making a tremendous offer – come to the cloud and we’ll pay for the first year. No minimums, contracts, commitments or prepayments. The faster you act, the more you’ll save.  

Get in touch with your account manager today and let’s come up with a plan to get your clients to the cloud you own.

 

Link: Webinar: New Exchange Essentials 2017


June 27, 2016

4th of July Promotion

Filed under: General — Tags: , , , — Stephanie @ 10:45 am

What a better way to celebrate the summer than with deals and discounts? Our featured product is Compliance archiving. Compliance archiving allows your company the ability to maintain control over your access to certain emails and attachments up to a period of ten years. ExchangeDefender Compliance Archive ensures the integrity of your messages, by automatically copying the message to the archiving system as soon as the mail enters your system. With the journaling technology accompanied with the program, ExchangeDefender is able to provide a full archive that keeps track of all messages, inbound, outbound, and even internal messages. Compliance Archive is complete with searchable templates that allow you to quickly detect messages that may contain certain identifiable and critical information such as a social security number or credit card number. Because there is no charge for Compliance Archive and you only pay for the storage space you use, Compliance Archive is affordable and therefore available to smaller businesses as well. If Compliance Archive seems right for you or your clients, please contact us so that we may get you started and continue to provide the best service to you.

Click the video to learn more about our Compliance promotion valid from June 27th- July 11th. Contact us to obtain the code to use when opening Hosted Exchange+ Compliance users, and receive $3 off Exchange and $2 off Compliance Archiving after opening 5 sets. Contact us at partners@exchangedefender.com or 877-546-0316 to obtain the code.

Disclaimer: In order to receive the $2 off Compliance Archiving and $3 off Hosted Exchange, you must purchase Full Hosted Exchange of 5 mailboxes or more. The compliance accounts will then correspond to those 5 mailboxes. Maximum order of 50 mailboxes per partner.


April 4, 2016

Invoice CSV

Filed under: Development,General,Shockey Monkey — Cody Savage @ 2:44 pm

We’ve recently made some changes to the Invoice System to make things more clear and easier  for our clients who bill their clients individually.  We now have a csv generator for invoices. If you navigate to your company in the support portal then click on the Invoice tab you will find all of your invoices going back to when your services started with us.

invoice4

Simply click on the csv next to a specific invoice it will generate a csv for your use that can be opened in Excel. It’s generated to group the categories of service types together.

Invoice3

This is a cleaner alternative to the old way of copying the invoice from the portal and pasting it into excel that we’ve seen some of our service providers do in the past. Now you can split, subdivide, categorize with ease. If you would like even greater control over individual accounts so they can always exist within their own company, provision accounts directly through your own Shockey Monkey portal.

If you have any questions regarding this feature email me at cody@ownwebnow.com

-Cody Savage


Domain Password Expiration

Filed under: Development,ExchangeDefender,General — Cody Savage @ 2:42 pm

A major feature folks have been requesting from ExchangeDefender for a long time is better password policies. The first step in that direction is going to be having the ability to support password expiration. We have moved forward with this request as we realize the importance of forcing password changes on a security platform. One feature that was implemented recently that you guys might have seen pop up in your admin portal is domain Password Expiration.

passexp1

If you navigate to a specific domain’s configuration you can see you now have the option to implement 30, 60, or 90 day password expiration for all the users on a domain. Initially when the feature is enabled it will tag all the current accounts on the domain / domain aliases, then depending on what option you selected 30,60,90 days out upon logging into the admin portal it’ll require the user’s to change their password before allowing any other functionality. Clients can be proactive about changing their password regularly and avoid the prompt by using the Password Change in their own settings after logging into the portal.

passexp3

However, I think we know that that will not generally be the case. Once their password has expired upon logging into the Admin Portal they will be redirected to change their password before they will be allowed to login.

passexp2

If you have any questions regarding this feature email me at cody@ownwebnow.com

-Cody Savage


March 17, 2016

St Patty’s Day Promotion

Filed under: General,Hosted Services,Marketing,Promotions — Tags: — Anastasia @ 8:57 am

Come celebrate St. Patrick’s Day with our promotion going on, starting March 17th and ending April 17th. We are offering $3.00 off Full Hosted Exchange with an order of 5 mailboxes or more. Just use the code: XDLUCKY16 when ordering your mailboxes. If you have any questions or concerns please feel free emailing us at partners@exchangedefender.com or calling us at (877) 546-0316.


March 14, 2016

Support Portal Maintenance

Filed under: General — Carlos @ 3:05 pm

We’d like to take this opportunity to apologize for the lengthy outage that our support portal had. We were doing a massive backend software upgrade that did not go as planned and took longer than expected. Any changes made by our staff on your behalf will be added into the portal to ensure the continuity of what was created/modified. Again, I’d like to thank you all for your patience.


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