ExchangeDefender FailPOP Failover Guide

FailPOP Failover

ExchangeDefender FailPOP is a temporary SMTP/IMAP/POP3 system designed to be actived on-demand when an emergency demands it. While ExchangeDefender LiveArchive provides excellent business continuity for organizations that experience temporary service interruptions, ExchangeDefender FailPOP is designed to fill in when extended outages are experienced as well as:

Technical Overview:

  • Enables organizations to cope with extended outages that require a standby mail server
  • Allows for remote SMTP/IMAP/POP3 access, securely via SSL
  • Allows offline access to email, composition and SMTP relay
  • Enables remote access via mobile devices such as iPhone, Blackberry and more

ExchangeDefender FailPOP is deeply integrated in ExchangeDefender and easily managed from your branded portal at

Best Practices

ExchangeDefender FailPOP can take up to 30 minutes to activate when necessary. Do yourself a favor and configure FailPOP when you first roll out ExchangeDefender service.

ExchangeDefender FailPOP requires you to setup an SMTP and POP3/IMAP account on your computer or mobile device. This configuration can be made "silently" without turning FailPOP on. All you need is the email address, password and FailPOP server name. By creating the account in a dormant/disabled mode you can simply turn it on when necessary and allow the entire workforce to access it on demand. Warning: If you wait for the disaster to strike, FailPOP can be very challenging to setup because troubleshooting is often limited due to adhoc nature of Internet connectivity in a disaster area.


Step 1: Enable FailPOP at

Step 2: Login as the domain administrator and click on Configuration.

Step 3: Configure your mobile device with the following information:

  • SMTP/POP3/IMAP Server:
  • Require SSL: Yes
  • Username: (your main ExchangeDefender email address)
  • Password: (your ExchangeDefender password)
  • Leave mail on server: Yes

You're done. It's as simple as that.

Once the disaster is over you can download the messages if you properly setup the mobile device to leave mail on the server. Keep in mind that during the disaster your FailPOP will not have advanced ExchangeDefender capabilities such as encryption or corporate disclaimers.


Remember, when all else fails, contact support. We look forward to helping you!